FAQs

Welcome to our Frequently Asked Questions page! Here, you'll find answers to common questions about our products, policies, and what to expect when shopping with us.

How Many Rags Come in a Box?

We sell rags by weight, so the exact number of rags per box can vary depending on the type and size of the rags. On average, there are about 10 rags per pound, but this can range from 5 to 16 rags per pound:

  • Lighter rags, like sheeting, may include up to 16 rags per pound.
  • Heavier rags, like terry towels, may include as few as 5 rags per pound.

Each box’s contents will vary slightly due to the nature of recycled and repurposed textiles.

What Is Your Return Policy?

We want you to be completely satisfied with your order. If you need to make a return, here’s what you need to know:

  • Returns are accepted within 30 days of your order date.
  • Items must be unused and in their original condition.
  • You are responsible for arranging and covering the cost of return shipping. We recommend using a carrier with tracking and insurance to ensure your return arrives safely.

Unfortunately, we cannot process returns after 30 days.

Do You Offer Delivery?

Yes! We are pleased to offer local delivery and pickup options across select areas of the San Francisco Bay Area! Below is an overview of our delivery zones, schedules, and additional services.

For questions about your delivery or pickup, please contact us at:

📧 orders@bayrag.com

📞 408-287-2511

📍 201 San Jose Avenue; San Jose, CA 95125

 

Delivery Zones and Schedule

Zone Description Delivery Days
South Bay ~10-mile radius from San Jose Monday, Tuesday, Thursday, Friday
Peninsula Mountain View to San Francisco (via 101/280) Friday
East Bay Milpitas to Berkeley (via 880) Wednesday
680 Corridor Fremont to Benicia (via 680) Wednesday
Central Valley East of Livermore (via 580/205/5/99) Monday, Tuesday
Gilroy Gilroy and surrounding areas Friday
Upper East Bay Albany to Byron loop (via 4) Wednesday

Delivery Timeline

We are committed to getting your order delivered as quickly as possible. However:
  • Please allow up to 7 days for delivery.
  • In most cases, your order will arrive within 2-3 business days.
Pickup (Will Call) Option
For orders over $100, we offer a Will Call and Pickup option from our San Jose location:
Bay Rag Company Order Pick Up Address
201 San Jose Avenue
San Jose, CA 95125
  • Pickup is available Monday through Thursday; 8:00 AM to 3:00 PM, and Friday's  8:00 AM to 1:30 PM
  • You will receive a notification when your order is ready for pickup.

Key Details

Order Cutoff Times: To qualify for delivery or pickup, orders must be placed by 12:00 PM the day prior to your zone’s delivery day.
Minimum Order Amount: Free local delivery is available for orders over $500. A $20 delivery fee applies to orders below this threshold.
Delivery Hours: Deliveries occur between 8:00 AM and 2:00 PM. You will receive a notification when your order is on its way.
Special Requests: If you have specific delivery or pickup instructions, please contact us at least 24 hours in advance.
Thank you for choosing Bay Rag Company. We appreciate your support!

Have more questions? Contact us!