FAQs
Welcome to our Frequently Asked Questions page! Here, you'll find answers to common questions about our products, policies, and what to expect when shopping with us.
How Many Rags Come in a Box?
We sell rags by weight, so the exact number of rags per box can vary depending on the type and size of the rags. On average, there are about 10 rags per pound, but this can range from 5 to 16 rags per pound:
- Lighter rags, like sheeting, may include up to 16 rags per pound.
- Heavier rags, like terry towels, may include as few as 5 rags per pound.
Each box’s contents will vary slightly due to the nature of recycled and repurposed textiles.
What Is Your Return Policy?
We want you to be completely satisfied with your order. If you need to make a return, here’s what you need to know:
- Returns are accepted within 30 days of your order date.
- Items must be unused and in their original condition.
- You are responsible for arranging and covering the cost of return shipping. We recommend using a carrier with tracking and insurance to ensure your return arrives safely.
Unfortunately, we cannot process returns after 30 days.
Do You Offer Delivery?
Yes! We are pleased to offer local delivery and pickup options across select areas of the San Francisco Bay Area! Below is an overview of our delivery zones, schedules, and additional services.
For questions about your delivery or pickup, please contact us at:
📧 orders@bayrag.com
📞 408-287-2511
📍 201 San Jose Avenue; San Jose, CA 95125
Delivery Zones and Schedule
Zone | Description | Delivery Days |
---|---|---|
South Bay | ~10-mile radius from San Jose | Monday, Tuesday, Thursday, Friday |
Peninsula | Mountain View to San Francisco (via 101/280) | Friday |
East Bay | Milpitas to Berkeley (via 880) | Wednesday |
680 Corridor | Fremont to Benicia (via 680) | Wednesday |
Central Valley | East of Livermore (via 580/205/5/99) | Monday, Tuesday |
Gilroy | Gilroy and surrounding areas | Friday |
Upper East Bay | Albany to Byron loop (via 4) | Wednesday |
Delivery Timeline
- Please allow up to 7 days for delivery.
- In most cases, your order will arrive within 2-3 business days.
- Pickup is available Monday through Thursday; 8:00 AM to 3:00 PM, and Friday's 8:00 AM to 1:30 PM
- You will receive a notification when your order is ready for pickup.