Privacy policy

Last updated: September 15, 2025

Bay Rag Company (“we,” “our,” or “us”) operates this website and online store to provide industrial supply products to our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or otherwise interact with us.

Information We Collect

We collect only the information necessary to process your orders and operate our business, such as:

  • Contact details (name, email, phone number, billing and shipping address)

  • Payment information (processed securely by Shopify and our payment processors)

  • Order details (products purchased, returns, exchanges)

  • Communications you send us (emails, phone calls, support inquiries)

  • Basic website usage information (via cookies, IP address, browser/device info)

How We Use Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your orders or inquiries

  • Provide customer support

  • Improve our website and services

  • Send occasional marketing emails (you can unsubscribe at any time)

  • Meet legal, regulatory, and security requirements

How We Share Information

We do not sell your personal information. We may share it with:

  • Shopify, who hosts our store and helps us process transactions

  • Service providers (such as shipping carriers and payment processors) as needed to complete your orders

  • Law enforcement or regulators, if legally required

California Privacy Rights

If you are a California resident, you have the right to:

  • Request access to the personal information we hold about you

  • Request deletion of your personal information (subject to legal/transactional obligations)

  • Opt out of having your information shared for targeted advertising

To exercise these rights, please contact us at info@bayrag.com or by mail at:

Bay Rag Company
201 San Jose Ave
San Jose, CA 95125

We will verify requests as required by law. We will not discriminate against you for exercising your privacy rights.

Data Security and Retention

We use reasonable safeguards to protect your information. No system is completely secure, so please use caution when sharing information online.

We retain your information only as long as necessary to fulfill orders, comply with legal obligations, and support our business operations.

Children

Our website is not directed to children, and we do not knowingly collect personal information from individuals under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a new “last updated” date.

Contact Us

For any questions about this Privacy Policy or our privacy practices, please contact:

Bay Rag Company

Email: info@bayrag.com

Address: 201 San Jose Ave, San Jose, CA 95125