Shipping policy

Last updated: November 6, 2025

Bay Rag Delivery, Shipping, & Will Call Policy

Overview

 

Bay Rag Company provides reliable delivery and nationwide shipping to ensure your orders arrive quickly and safely. Whether you’re local to the Bay Area or across the country, we offer flexible options that balance speed, cost, and convenience.

 

Local Delivery (SF Bay Area)

 

We offer scheduled local delivery from our San Jose headquarters to customers across the greater SF Bay Area. Delivery fees and free-delivery thresholds are based on distance from our warehouse. 

 

There is a $100 order minimum to qualify for local delivery. 

Orders must be placed and confirmed by 12:00 PM the day prior to your zone’s delivery day.

 

Zone

Areas Covered (by City)

Delivery Fee

Free Delivery Threshold

Zone 1

San Jose, Santa Clara, Sunnyvale, Cupertino, Mountain View, Palo Alto, Redwood City, Menlo Park, San Mateo, Foster City, Belmont, Burlingame, South San Francisco, Daly City, San Francisco, Oakland, Alameda, Berkeley, Emeryville, Hayward, Fremont, Union City, Newark, Pleasanton, Dublin, San Ramon, Walnut Creek, Concord, and nearby cities.

$20

Free over $500

Zone 2

Richmond, El Sobrante, Hercules, Pinole, Crockett, Benicia, Vallejo, and surrounding communities.

$30

Free over $750

Zone 3

Tracy, Lathrop, Manteca, Stockton, and nearby Central Valley areas.

$45

Free over $1,000

 

If you’re unsure which zone your business falls under, please contact us at (408) 287-2511 or orders@bayrag.com and we’ll confirm before delivery.

 

Weekly Delivery Schedule

 

Deliveries are made on scheduled route days by region. Customers can place orders in advance to align with their delivery day.

 

Zone 1 (Core Bay Area): Majority of South Bay, Peninsula, East Bay, 680 Corridor, and South County (Gilroy, Hollister).

Zone 2 (Upper East Bay): Richmond, Vallejo, Benicia, Hercules, Pinole, Pittsburg, Antioch, Brentwood, Discovery Bay, Bay Point, Oakley.

Zone 3 (Central Valley): Tracy, Stockton, Manteca, Lathrop, Ripon, Ceres, Turlock, Livingston, Delhi, and nearby towns.

Region

Coverage Description

Mon

Tue

Wed

Thu

Fri

South Bay

~10-mile radius from San Jose

✅

✅

✅

✅

Peninsula

Mountain View → San Francisco (101 / 280 corridor)



✅

East Bay

Milpitas → Berkeley (880 corridor)

✅

680 Corridor

Fremont → Benicia (680 corridor)

✅

Central Valley

East of Livermore (580 / 205 / 5 / 99)

✅

✅


Gilroy / South County

Gilroy and surrounding areas



✅

Upper East Bay

Albany → Byron loop (Hwy 4)

✅

 

Note: Our dispatch team will confirm your delivery day once your order is processed.

 

Will-Call / Warehouse Pickup

 

Customers are welcome to pick up orders of $100 or more at our San Jose warehouse. Pickup orders are typically ready next business day after order confirmation. Please bring your order confirmation number when arriving for pickup. 

 

Address:
201 San Jose Ave, San Jose, CA 95125

 

Will Call Hours:

Monday - Thursday 8:00 AM – 3:00 PM

Friday: 8:00 AM – 1:30 PM

 

Nationwide Shipping

 

We ship nationwide across the continental United States via UPS, FedEx, and trusted LTL freight carriers.

  • Shipping rates are automatically calculated at checkout or quoted for larger orders.

  • Palletized shipments are delivered curbside unless liftgate or inside delivery is arranged.

  • Additional fees may apply for residential delivery, liftgate service, or limited-access locations.

  • Freight quotes can be requested by email before placing your order.

Processing & Delivery Times

  • Most orders ship within 1–2 business days of order confirmation.

  • Local deliveries are typically completed within 1–3 business days, depending on route schedules.

  • You will be notified if an item is temporarily back-ordered or requires special handling.

  • Not all items are shipped from our San Jose HQ location. Some items will be fulfilled from other warehouses and arrive as separate shipments. 

Damaged or Missing Items

 

Please inspect all shipments upon receipt. Any damages, shortages, or incorrect items must be reported within 48 hours of delivery. We’ll promptly investigate and issue replacements or file carrier claims if needed.

 

Special Requests & Enterprise Accounts

 

For recurring deliveries, enterprise pricing, or specific delivery requirements, please contact our Customer Service team: orders@bayrag.com or (408) 287-2511.